Crex supports all of the most popular payment methods in Bangladesh. You can currently make deposits using the following methods:
- Mobile Banking: bKash, Nagad, and Rocket are the fastest options. Funds are typically credited within 1–10 minutes of deposit. Minimum deposit starts from ৳500.
- Bank Transfer: You can transfer directly from any Bangladeshi bank account. The minimum amount is ৳1,000 and processing may take 15–30 minutes.
- Cryptocurrency: USDT (TRC-20 & ERC-20), Bitcoin, and Ethereum — funds are typically credited within 5–20 minutes after network confirmation.
Crex does not charge any deposit fees. However, your mobile banking provider or bank may apply their own charges. When making a deposit, make sure the name registered with your payment method matches the name on your Crex account — a mismatch may cause verification issues. A 100% welcome bonus is automatically credited on your first deposit.
If your deposit hasn't arrived in your account after 30 minutes, take a screenshot of the transaction and At the Help Center let us know — issues are typically resolved within 1 hour.
Account locks are usually caused by one of two things: too many incorrect password attempts (typically more than 5), or the system temporarily locking the account for security verification purposes.
If your account is locked due to an incorrect password: Wait 30 minutes — your account will unlock automatically. Then log in with the correct password. If you've forgotten it, use the "Forgot Password" option on the login page — an OTP will be sent to your registered mobile number, which you can use to set a new password.
If your account is locked for security verification: A notification will be sent to you via email or SMS. Follow the instructions provided to verify your identity. If you don't receive a notification, contact us directly at At the Help Center contact us.
- If your mobile number has changed, contact the help centre with your National ID details to update it.
- Your balance is fully protected while your account is locked — no funds are lost.
- To prevent future lockouts, keep Two-Factor Authentication enabled — it significantly reduces the risk of repeated account locks.
No Crex staff member will ever ask for your password or OTP by phone or SMS. Any such message is a scam — ignore it immediately.
Withdrawing at Crex is straightforward. After logging in, go to the "Withdrawal" or "Cash Out" section from your dashboard and follow the steps below:
- Select your preferred withdrawal method (bKash, Nagad, Rocket, or Bank Transfer).
- Enter the amount — minimum withdrawal is ৳500.
- Confirm your registered payment number or bank account number.
- Confirm your withdrawal request with an OTP.
Time Limit:
- BKash / Nagad / Rocket: typically within 5–30 minutes within.
- Bank Transfer: maximum 2–4 hours. Processing may take a little longer on bank holidays.
- Crypto: depends on network confirmation — usually 15–60 minutes।
Crex does not charge any withdrawal fees. However, please keep the following in mind: bonus balance cannot be withdrawn directly — once the wagering requirements are met, it is transferred to your main balance and can then be withdrawn. Large withdrawals (generally above ৳50,000) may require KYC verification, which can be completed by submitting a photo of your National ID.
Crex stays in touch with members through three main channels. Bengali support is available on all of them.
- Live Chat: The fastest method. On the Help Center page you'll find the chat button in the bottom-right corner of the screen. An agent usually responds within 2–5 minutes. Service hours: 7 days a week, 24 hours a day.
- Email: support@crex.world — best for complex issues, or when you need to send screenshots or documents. Response is typically within Within 2–6 hours Responses are sent promptly; during peak hours, it may take up to 24 hours.
- Help Centre Page: help-center The page has answers to frequently asked questions and guides — in many cases, you'll be able to resolve your issue directly from there.
When sending an email, include a brief summary of your issue in the subject line along with your registered mobile number — this helps speed up resolution. For deposit or withdrawal issues, attach a screenshot of the transaction.
Live chat is available after midnight too — no need to wait until morning.
No. Crex strictly For users aged 18 and above only for. This is not a formality — it is a legal and ethical obligation.
Your date of birth is verified at registration. If you are under 18, your account will not be created. If you attempt to open an account using a false date of birth, it will be flagged during KYC verification and your account will be closed — with no guarantee that any remaining balance will be returned.
- For large withdrawals, age verification is carried out using your National ID.
- Proof of age may be requested at any time if there is reason for suspicion.
- If a parent suspects underage use, they can contact support@crex.world — action will be taken within 24 hours.
Once you turn 18 and feel ready to enjoy it responsibly within your own limits — Register and Responsible Gaming Guide read it first.
Yes — and it's completely free to use at any time. Crex's responsible gaming tools include:
- Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. Decreasing your limit takes effect immediately, while increasing it has a 24-hour delay — this is intentional, to protect you from impulsive decisions.
- Session Time Limit: Set a time limit for your gaming session in advance — you'll receive a reminder when the time is up.
- Cooling-Off: A temporary break of 1 to 30 days. You won't be able to place bets during this period, but your balance stays safe.
- Self-Exclusion: Deactivate your account for 1 month, 3 months, 6 months, or permanently.
- Reality Check: Shows how long you've been playing and how much you've spent at set intervals.
To set up these tools Help Centre's Reach out via live chat or email support@crex.world. For more details, The responsible gambling page read it here.
The easiest place to view all active Crex promotions and bonus offers is Bonus Page. Offers there are organized separately for new and existing members.
Types of offers typically available:
- Welcome Bonus: 100% on your first deposit as a new member — up to ৳10,000. This is a permanent offer.
- Weekly Cashback: Get a portion of your net losses back every week. Updated every Monday.
- Event-Based Offers: Special bonuses are offered during major cricket or football tournaments — such as the IPL or BPL season. These are typically added 1–2 days before the event begins.
- Reload Bonus: Extra deposit bonuses are available on specific days, such as Fridays or weekends.
- Free Bet: Free bet offers of specific amounts are available from time to time.
After logging in, personalised offers are also available on your dashboard. For full bonus terms and conditions, on the Terms & Conditions page You'll find them there. Turn on Crex notifications to be the first to know about new offers.